Frequently Asked Questions
Find answers to common questions about our printing services, ordering process, and policies.
Order Process (Turnaround Time, File Requirements, etc.)
Yes. All orders have a $45.00 minimum (before tax). If your cart is under $45.00, add more items or contact us for a custom quote.
Turnaround time depends on the type of product and order volume. Standard processing is typically 2-5 business days, but rush options are available.
We accept PDF, AI, EPS, PSD, TIFF, PNG, and JPEG. For best quality, vector files (AI, EPS, PDF) are preferred.
We recommend keeping files under 250MB. For larger files, contact us for alternative upload options.
Changes may be possible. After production starts, modifications may not be allowed.
Yes, for best results, files should be at least 300 DPI at actual print size.
Yes! Our in-house designer can help create or adjust your artwork. Design fees may apply.
You can always contact us for an update.
Yes. Keep important elements within safe zones, use CMYK color mode, and include bleed (0.125 inches) if needed.
Yes, rush orders are available for an additional fee. Pricing depends on the complexity and turnaround time required.
Pricing and Payments
Pricing depends on size, quantity, material, and finishing options. Request a quote for exact pricing.
Yes! We offer bulk discounts—contact us for details.
50% up front and 50% at delivery.
We accept credit/debit cards, PayPal, Zelle, and business checks.
Yes, shipping costs depend on location, speed, and order size. Free local pickup is available.
Sales tax is added where applicable. Contact us if you have tax-exempt status.
No hidden fees! All charges will be outlined in your quote.
Yes! We provide free quotes based on your specifications.
Design and Proofing Process
Both options are available. We can work with your file or create a design for you.
Yes, digital proofs are sent for approval before production.
Typically 1-2 business days, depending on complexity.
Yes, but additional changes may delay turnaround time.
The first one or two revisions are free; additional changes may have a small fee.
We'll notify you and work with you to adjust the file.
Yes. Review your design proof and approve it before production. Ask us about the revision options included with your project.
Electronic approval is accepted.
You'll receive an email with the proof—simply reply with your approval.
Reprints, Refunds, and Complaints
If the mistake is on our end, we'll reprint at no cost.
Contact us within 48 hours of receiving your order. Refunds are reviewed case-by-case.
Yes! If we make an error, we will reprint it for free.
Take photos and contact us immediately so we can resolve it.
Within 48 hours of delivery.
Unfortunately, refunds are not available once production starts.
Depends on the situation—contact us to discuss.
Email or call us, and we'll work to resolve the issue.
Provide order details and photos (if applicable), and we'll review the request.
In most cases, no, but we may ask for a return on certain items.
Still Have Questions?
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